Contact Hazel Dell Water Restoration

What should you do before the crew gets to your Hazel Dell home?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What does the person who answers need to know?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Which fixture or pipe is leaking, or that you can't tell yet.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If the wet area downstairs has carpet or built in cabinets.
• About how long the water has been sitting.
• About how old the house is. A lot of homes in Hazel Dell date from the 1990s to 2010s, and older plumbing changes what the crew checks first.
• Whether you're in a condo or townhome, and if a neighbor's unit is also wet.
• Whether you've called your insurance company yet, and either answer is fine.

It's fine to guess on any of these, and the crew will confirm the details on site.

What will the crew do first when they arrive?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

What should the crew know about homes in Hazel Dell?

Hazel Dell homes from the 1990s to 2010s tend to have copper supply lines, and leaks often start at fittings or appliance connections. You'll see ranch homes across Hazel Dell. Lots of homes here have finished lower levels, and water that soaks into carpet pad and drywall takes more than a fan to dry. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Pipes in outside walls and unheated garages are the ones most likely to freeze here in January and February. Mention any of this when you call, and the crew will plan around it.

Where does the Hazel Dell number take calls from?

You can reach the crew from anywhere in Hazel Dell, including these neighborhoods:

• Hazel Dell Woods · built mostly in the 2000s, many with finished basements
• Townhomes at Hazel Dell · homes from the 2000s
• The Courtyards of Hazel Dell · many on slabs
• Lakes at Hazel Dell · basements are common

Calls from nearby Plum Creek, Brookshire, Avian Glen, Cool Creek, Sunblest Farms, Bridgewater Club, Allisonville and Britton Ridge reach the same team. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. You can read more about water damage restoration in Hazel Dell and basement flooding.

What do people ask before calling about water damage in Hazel Dell?